At hakivo.xyz, we aim to provide our customers with the highest quality products and the best shopping experience. We understand that there may be occasions when a return is necessary. Our Return Policy is designed to provide clear and transparent instructions for the process, ensuring a hassle-free return experience. Please read the following information carefully to understand our return guidelines.

1. Return Eligibility

We want to make sure that our customers are completely satisfied with their purchases. If, for any reason, you are not happy with the product you received, you can return it under the following conditions:

  • Time Frame: Returns must be made within 30 days of receiving your order.
  • Condition of the Item: Items must be in their original condition, unused, and in the original packaging. We do not accept returns on opened or used items unless they are defective or damaged.
  • Proof of Purchase: To process your return, you must provide the original receipt or order confirmation email as proof of purchase.
  • Non-returnable Items: Some products are non-returnable, such as perishable goods, personalized items, or products marked as final sale. Please refer to the product page for more details.

2. How to Initiate a Return

To initiate a return, please follow the steps below:

  • Step 1: Visit our Return & Exchange section on our website hakivo.xyz.
  • Step 2: Log into your account or provide the order number and email address associated with your purchase.
  • Step 3: Select the items you wish to return and indicate the reason for the return.
  • Step 4: Review your return request and submit it. You will receive an email confirmation with further instructions.

Once your return request has been processed, you will receive a Return Authorization (RA) Number, which must be included with the returned items.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. If you are returning a defective or incorrect item, we will cover the return shipping costs.

To ensure a smooth return process:

  • Shipping Carrier: You may choose any carrier to return the product. However, we recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.
  • Return Address: The return address will be provided in your return authorization email.
  • Packaging: Please pack the product securely in its original packaging. Include the RA Number and proof of purchase inside the return package.

4. Processing of Returns

Once we receive your returned item, our team will inspect the product to ensure it meets our return criteria:

  • The item must be in its original, unused condition.
  • It must include all original packaging, tags, and accessories.
  • The return request must fall within the 30-day window.

If your return meets these criteria, we will process your return and issue a refund or store credit as per your preference. Please note that it may take 5-7 business days for the return to be processed and for the refund to appear in your account.

5. Refund Policy

We aim to process your refund as quickly as possible, but please note that the time it takes for the refund to reflect in your account depends on your payment method:

  • Credit/Debit Cards: Refunds to credit/debit cards typically take 5-10 business days to process, depending on your bank.
  • PayPal: Refunds to PayPal accounts are generally processed within 3-5 business days.
  • Store Credit: If you prefer store credit instead of a refund, you will receive a gift card or store credit voucher that can be used on future purchases at hakivo.xyz.

Refunds will be issued for the value of the returned items, minus any applicable shipping charges unless the return was due to an error on our part.

6. Damaged or Defective Items

If your product arrives damaged or defective, please notify us immediately upon receipt of the item. You must report any defects or damages within 7 days of receiving the product. We will provide you with instructions for returning the damaged item at our expense, and we will either issue a full refund or send a replacement item, depending on your preference and availability of the product.

To report damaged or defective items:

  • Step 1: Email our customer service team at support@hakivo.xyz with your order number and a detailed description of the damage or defect.
  • Step 2: Attach clear photos of the damaged or defective product.
  • Step 3: Once we confirm the issue, we will guide you through the return process and cover any shipping fees.

7. Exchange Policy

Currently, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, you will need to return the item following the Return Process outlined above and place a new order for the replacement product.

8. International Returns

For customers outside of our domestic shipping area, the same return process applies. However, please note the following additional points:

  • Customs and Import Fees: Customers are responsible for any customs or import fees that may be incurred when returning international items.
  • Return Shipping: International customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your return is received.

9. Non-Returnable Products

For hygiene and safety reasons, some products cannot be returned. These include:

  • Personalized or Custom-Made Products: These items are created specifically for you and are non-returnable.
  • Intimate or Hygienic Products: Items such as underwear, swimwear, and cosmetics cannot be returned due to hygiene standards.
  • Perishable Goods: Products with an expiration date or food items are non-returnable.

Please carefully check the product description before purchasing to ensure it is returnable.

10. Customer Service

If you have any questions regarding your return or need further assistance, our Customer Service team is available to help. You can contact us via:

  • Address: 4907 Fam Camp Dr bldg 2889, Las Vegas, NV 89115, United States
    Phone: +17026433060
    Email: admin@hakivo.xyz
  • Live Chat: Available on our website during business hours.

Our customer service team will be happy to assist you with any inquiries or concerns about your return, refund, or exchange.

11. Final Notes

We strive to ensure that your shopping experience with hakivo.xyz is as enjoyable and stress-free as possible. If you have any concerns about your order or the return process, please do not hesitate to reach out to us. Our return policy is designed to protect both you and us, ensuring a fair and transparent process for all our customers.

By shopping with hakivo.xyz, you agree to abide by this Return Policy, which may be updated periodically. Please review this policy regularly to stay informed about any changes. Thank you for choosing hakivo.xyz, and we look forward to serving you again soon.